Return and Refund Policy

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Please note that only items that are damaged, defective, or completely different from what was ordered (e.g., you ordered one product but received another) will be eligible for return or exchange.

If you wish to return an item, please initiate the return process within 2 days of delivery or before the return window closes.

Return Process

1. Initiate Return: To begin the return process, please contact us at olvecto@gmail.com.
2. Return Approval: If your return is approved, we will provide you with a return shipping label and instructions on how to send your package.
3. Important: Items sent back to us without first requesting a return will not be accepted.

Return Fee

• Fee: A return shipping fee of ₹120 will be deducted from your refund for both returns and exchanges. This fee applies if the product is in good condition but you still wish to return or exchange it.
• Exceptions: This charge will not apply if the item is damaged, defective, or significantly different from what was ordered (e.g., you ordered "A" but received "B").

For Any Questions

For any questions regarding returns, you can always reach out to us at olvecto@gmail.com

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will promptly evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable Goods: Such as food, flowers, or plants.
• Custom Products: Special orders or personalised items.
• Personal Care Goods: Such as beauty products.
• Hazardous Materials: Including flammable liquids or gases.
• Sale Items & Gift Cards: These are non-returnable.

Please contact us if you have questions about your specific item.

Exchanges

To get a new item, return the item you have and make a separate purchase for the new item once the return is accepted. Exchanges are only available for items that are damaged, defective, or completely different from what was ordered.

European Union 7-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 7 days, for any reason and without justification. The item must be unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since your refund was approved, please contact us at olvecto@gmail.com.

Important Note

If the item is in perfect condition or matches the description provided, but you still wish to return it, a ₹120 fee will be charged as the shipping cost. In this case, please email us within 5 days of delivery or before the return window closes. This charge will not apply if the item is damaged, defective, or different from what was ordered.